shipping & returns
The Seller's policy is to despatch goods within 72 hours of receiving an order, however, this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. Some orders may take up to 7-10 days for delivery. An extra handling charge may be incurred for re-despatched parcels.
IDOL by Cheryl Taylor is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained or has been made on your behalf or if the parcel has been left in a designated safe place at your request. If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.
Please note, delivery addresses cannot be changed on an order by a customer once payment has been taken. We are unable to change your delivery address on orders paid by PayPal. If you wish to make amendments to your delivery once an order has been made, please speak to a member of our Customer Service Team
return & exchange policy
Returning internet orders that are no longer required is accepted, goods must be returned to IDOL by Cheryl Taylor within seven days of receipt. Goods can only be returned for this reason when unused, in perfect condition and in their original packaging. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason; please see below for details.
Due to health and safety regulations, we cannot accept returns (subject to our discretion) of the following products;
Cosmetics that are not sealed - eg IDOL Lift Adhesive, IDOL PRO Moisturising Serum
This list is not exhaustive; your statutory rights are not affected.
Please note returns can take between 7-10 days to be processed and a refund issued.